Make sure that the user is running the most recent version of APPX/ODBC. (As of May 5th, that is version 4.0.a.) The best way to do this is likely to be a reinstall.Make sure that the appxsetp.dll and appxodbc.dll libraries in their windows\system directory are the right version, by checking the version info for each, in Explorer Properties
Make sure that the executable they are using (ex: MSACCESS.exe), has been modified with the stackfix.exe utility to have a larger stack size, to allow for the size of the APPX/ODBC ODBC driver.
Go through the customer's system configuration, verifying that all DLL's needed by APPX/ODBC exist, as described in Debugging APPX/ODBC.
Check the customer's windows or winnt directory for a file named "dhstodbc.ini".This file should contain:
[Environment]
TPESQLDBG=N
APPX_ODBC_LOG=c:\appxodbc.txt
APPX_ODBC_CODE=0xFFFFFFFF
... then reboot and do whatever generates the error, again.Send this log file to us.
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